Electronic Arts and scams by other companies on the Apple App Store

A couple of days ago I purchased an application for my iPad called Need For Speed Shift 2 Unleashed by Electronic Arts.  I then decided that I was going to buy an in app purchase of coins to get a better car, what goo is a racing game with a crappy car.   I hit the purchase button, confirmed my in app purchase and then, as I pressed confirm, the app crashed.  Apple debited my account like they were supposed to, but the in app purchase did not appear in the game.  All of these big name companies like google, apple, EA, Microsoft, etc... have horrible customer service on products.  They put you through loops to try to contact someone and when you finally get to the support page all it is is how to troubleshoot your device and frequently asked questions. I found the support email me button after digging through their site and had to answer questions about what product I had, no support is given for applications on the developer page.  The app is shit it crashes every three seconds and does not do half of the features it says it could do.  lately on the Apple store no developer has tested their applications and Apple  has not been screening apps because they do not have the man power to do so thus destroying apps when developers update things.  I emailed EA support and they did not answer in their promised 24 hr timeframe.  I wrote a review in apple under the app giving it 1 star and telling others what my problem was in hopes that EA would fix the piece of shit that they put out on the app store.  I had no luck with this because Apple deemed my review inappropriate even though I was not using words like shitty or crappy I was stating my complaint about the product that I had received.  Is Apple protecting Electronic Arts or is it something else?  If developers are charging 6-10 dollars for an application and not testing them on the devices they claim to support then not listening to reviews and customer complaints then they are involved in scamming people out of their money on the biases of false advertising. Don't buy games from EA on the App store.